Terms & Conditions
Upon entering this website, you acknowledge that you have released and absolved the providers, owners, and creators of this site from all liabilities that may arise from your use of the website.
All orders and purchases of goods from us, whether made in-store, by telephone, through our website, or by any other means we may permit, are subject to these Terms and Conditions. Acceptance by us occurs either: (i) upon the delivery of goods to you; or (ii) by providing the purchased goods to you at the trade counter. At this point, a legally binding contract is established between us.
ORDER PLACEMENT
Placing Orders:
You may make use of our online website to place orders or to select and add items you are interested in to receive a quote. Please note that prices are subject to regular changes. Consequently, an agent will supply you with a current and accurate quote based on the latest information.
You may alternatively contact us and speak to an agent directly to assist you with the order process.
Order Acceptance:
We reserve the right to accept or reject any order. Our acceptance relies on factors including product availability, accurate information provided (including pricing), and successful payment or authorization.
Occasionally, an error may occur, and goods may be either incorrectly priced, incorrectly discounted or described incorrectly, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavors to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
Limited Stock Availability:
Please be aware that the availability of our products is limited. While we strive to promptly update our website with current stock levels, we cannot always guarantee availability. If any item becomes unavailable after an order is placed, we will notify you and provide a refund.
Pricing:
All goods supplied remain the property of Party House until such time as they are paid for in full.
We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
All goods sold through this site are sold as ‘retail goods’. The vendor cannot be held responsible for any injury caused by improper use.
The format of our invoice and statements to you will solely be dictated by us. All prices on the website include 15% VAT. A tax invoice is available on request during the checkout process.
This site trades in accordance with recent international directives for online trading as follows:
We provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details.
Prices quoted are subject to change without prior notice. Party House retains the right to modify prices for goods or services offered. Any price adjustments will be communicated through written notice. It is the customers responsibility to confirm pricing before an order is placed and payments are made.
Estimated Time of Arrival (ETA):
Our standard delivery takes 2 – 7 working days, depending on your location and public holidays. Our custom branded orders lead time may be confirmed upon receipt of full payment. The customer will be informed should any unexpected delays arise.
Although we may provide an estimated lead time for orders, unforeseen delays in supplier, shipping, or customs processes may occur. Therefore, the accuracy of these dates cannot be guaranteed. Lead times do not include weekends, South African public holidays, or Party House’s annual shutdown period.
Branding Requests:
If you request branding for your order, an additional charge for branding services will be applicable on top of the stock fees. Both payments must be received before the branding process can commence.
PAYMENT
Accepted Payment Methods: Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Party House bank account.
DELIVERY AND COURIER SERVICES
Party House Fleet Delivery:
For large orders within the greater Johannesburg area, we provide an in-house delivery service. Please note that this service is available upon request.
Branch Delivery:
Clients located within our branch jurisdictions have the option to collect their orders conveniently from selected branches. We strive to offer a seamless pickup experience.
Courier Services:
We offer the flexibility for customers to choose courier delivery through our website or use their own preferred courier service. Charges for this service are based on each order and can be viewed and requested.
EXPORTS
Please contact us for any orders that will need to be shipped across a border.
CANCELLATIONS AND RETURNS
Order Cancellation and Damages:
Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.
Cancellation Policy:
Failure to make full payment within ten (10) working days may result in order cancellation. For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled, a 15% handling and administrative fee will be charged. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment. Orders that have already undergone the layout process cannot be cancelled after ten (10) working days, and a layout fee of one hundred rand (R100 excluding VAT) per layout will be charged. No cancellations will be accepted after final artwork approval and commencement of branding work.
Faulty Goods and Returns:
If a product supplied by Party House is found to be defective and/or covered under warranty, you must notify us within One (1) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.
Repair Returns:
Before repair work, a cost estimate will be provided to the customer for approval. Repaired items not collected within thirty to ninety days (30 to 90 days) after completion may be sold by the company to recover costs.
Returns Approval:
Written approval from the company management is mandatory for returning collected stock. Returns will only be accepted with the accompanying invoice/s. A 25% handling and administrative fee applies to approved returns of collected stock. No future orders will be processed unless prior cancellation fees have been settled.
WARRANTIES
Guaranteed Goods
Warranty coverage is available for new goods through Party House warranties or original manufacturer’s warranties, however, it is important to note that certain goods exempt from product warranties may have latent defects, for which Party House is not responsible.
Fitness for Purpose:
Party House does not warrant that the goods are suitable for any specific purpose.
Liability and Repairs:
Our liability is limited to repairing or replacing faulty goods or issuing a credit of equivalent value. In case of returned goods with no fault found, all associated costs will be passed on to the customer.
RETURNS AND REFUNDS OF SAMPLES
- The following samples may not be returned:
- Those with an individual product price of less than R30.00 (excluding VAT);
- Any branded items; and
- Consumables and perishables.
- Samples with an individual product price of R30.00 excluding VAT or more may be returned for a refund or credit if:
- The sample items have not been used, worn and are not damaged.
- The items are in their original condition and packaging, damage to any part of the packaging will result in the samples not being accepted for return.
- The returned items should be accompanied by the relevant original invoice.
- The items should be returned within 24hours of collection.
- If the samples returned are deemed acceptable by Party House, in its sole discretion, it will process a refund or credit note.
- It may take up to 7 (seven) days for Party House to inspect samples;
- Refunds take 14 working days from the date of request to be processed;
- Sample orders exceeding 10 line items that need to be returned for credit are subject to prior Management approval and are to be returned to our Johannesburg office (these will attract a handling fee).
BRANDING ARTWORK POLICY
1) ARTWORK GUIDELINES
PROCESS
- All artwork should be sent to us in the prescribed format, please send it directly to the relevant Account Manager;
- All final layouts should be approved
- Branding will only commence once the layout is approved and full payment is received.
- Branding lead times are quoted from the day after artwork approval and proof of payment is received, whichever is later.
2) ARTWORK SUBMISSION
- Only PC format artwork will be accepted, vector artwork is preferred but artwork in the following file formats will be acceptable:
- .CDR;
- .EPS;
- .AI;
- .PDF;
- .FH.
- The following formats are not accepted:
- Word or PowerPoint files
- Gif and jpeg (under 600dpi)
- Artwork for multicoloured imprints must be sent as a colour separated file, save for in the instance of digital printing.
- If typesetting is required, clients must include font and size. To avoid font substitutions, all fonts submitted must be converted to “curves”.
3) ARTWORK APPROVAL AND APPLICABLE FEES
- All artwork needs to be approved, branding will only commence once artwork has been approved and full payment for the order has been received.
- By approving the artwork;
- You accept the layout as depicted in the artwork, you have ensured that the item being branded, colour and size of the item are correct.
- Party House will not be held accountable for any spelling or artwork errors on items branded in accordance to the approved artwork.
- Once artwork has been approved, no changes will be accepted.
- Printing colours will be matched as close as possible to pantone colours or swatches supplied, we do not guarantee a 100% colour match.
- We do not guarantee any print onto metal or ceramics.
- Additional fees do not apply to artwork received in the correct format however artwork received in the incorrect format will attract a redrawing fee of R200 excluding VAT. This fee will accommodate two further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
- Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.
4) UNBRANDED BULK ORDERS
- Unbranded bulk orders will be dispatched as per the lead times advised after payment has been received.
DISPLAY
- Where skins are available for sale as stand-alone items, Party House is able to refit skins onto Party House-purchased products. Should a client request that Party House refit skins, the return of hardware to Party House will be for the client’s account. Once complete, the client may arrange for collection.
- Refitting of skins by Party House is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, Party House will not be able to refit skins.
- If the client is re-skinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Party House cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.
- It is the client’s responsibility to ensure they order the correct skin for the correct display unit.
- Reskinning is specifically tailored to fit to Party House display hardware. Party House cannot be held responsible for any skins purchased to fit third-party hardware.
- All artwork must be created in CMYK and all pantone colours must be included as a pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place. Please also note due to the limited colour range of various digital CMYK Print methods, not all pantone colours can be achieved. We endeavour to match as closely as possible, but, colour variation will take place on different materials like PVC versus Fabric.
- Fluorescent and metallic pantones cannot be matched. Only a tonal representation thereof can be achieved.
- Overexposure to sunlight will reduce the longevity of the print.
- We encourage you to take care of the display fabric and remove it from direct sunlight at all opportunities.
DISPLAY REPAIR POLICY
11. Display hardware purchased from Party House comes with a 3-year limited mechanical repair warranty.
12. The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.
13. Display hardware that is under warranty and requires repair must be returned to Party House Johannesburg at the client’s own expense. All broken or damaged parts must be included.
RETURNS & REFUNDS
- Right to return: If for any reason you are not happy with your purchase simply notify and return it to us within 24 hours of receiving your order and we will exchange it for an alternative product or refund your money less a 25% restocking fee (delivery costs are non-refundable). Re-shipping charge for alternative products lies with the customer.
- Defective Product: We do our best to ensure that the products we deliver to you are of a high quality and in good working order and without defects.
- The following will NOT be regarded as defects and will not entitle you to a return under this section:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from electrical surges or sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product;
where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and in relation to unboxed deals, signs of handling and/or repackaging.
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Party House bank account.
CREDIT CARD ACQUIRING & SECURITY
Credit card transactions will be acquired for Party House via Payfast (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to (link unavailable) to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Party House separately from card details which are entered by the client on Payfast ‘s secure site. For more detail on Payfast refer to www.payfast.co.za
MERCHANT OUTLET COUNTRY & TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
RESPONSIBILITY
Party House takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Party House chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process.
Contact:
Party House email:
info@partyhouse.co.za
Phone:
0763 123 123
135 Corlett Drive, Bramley, Johannesburg, 2090